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What are the shipping options?
Depending on your address you can select between FedEx and UPS. We offer free shipping for orders over £50 💌 Continue Reading
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Why isn't my post code accepted?
You may get an error message regarding your postal code for various reasons. This is to ensure that parcels can be delivered correctly and on time without address issues.
Please make sure that the postal code matches the town and county.
It should... Continue Reading
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Will I be charged VAT & duties?
Customers are responsible for any duty/tax charges if they have placed an order to a country outside the EU. If you are located outside of the EU, you assume the responsibility of an importer.For the exact amount of these charges, please consult... Continue Reading
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How do i know my package has been delivered?
As soon as your order is ready for pick up you’ll get an email confirmation. Continue Reading
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How long is the delivery time?
Normally it takes 3-5 business days, but the delivery time can vary depending on the transporter or delivery address. As soon as the parcel has left our warehouse one of our carriers such as DHL, UPS or FedEx will handle the delivery. You will... Continue Reading
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Where do Xlash ship to?
XLASH ship worldwide with the exception on countries we have exclusive partnerships with. If you can’t choose your location please contact us here and we will help you out.
Customers will be responsible for any duty/tax charges for ship... Continue Reading
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Can i change the delivery address?
We can't guarantee that we can change your address. For more information please contact our support here. Continue Reading
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I haven’t received my package, what might have happened?
Track your order here!
If you still can’t find the location of your package please contact us here and we will help you. Continue Reading
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Why isn't my post code accepted?
You may get an error message regarding your postal code for various reasons. This is to ensure that parcels can be delivered correctly and on time without address issues.Please make sure that the postal code matches the town and county.It should a... Continue Reading
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How do i know my package has been delivered?
As soon as your order is ready for pick up you’ll get an email confirmation. Continue Reading
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Can I have my package delivered to an address other than the invoice address?
Yes! Once at the checkout you will be able to see your address information under "Delivery", you can simply click on "Change" and enter the address information you want instead. Continue Reading
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What is your delivery time?
We have a fast delivery of 2-4 days. Continue Reading
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What is the cost of the delivery?
We offer free shipping for orders over £50 💌
The delivery cost under £50 is £ 1.95. Continue Reading